Refund policy
Refund & Return Policy
Last Updated: March 17, 2026
Return Period
- Standard return: 14 days
- Extended return: up to 30 days
Return Requirements
Items must:
- Be unused, unworn, and undamaged
- Include original packaging and tags
- Include valid proof of purchase
Returns that do not meet these criteria may be rejected.
Non-Returnable Items
- Clearance or final sale items
- Personalized or custom-made products
- Hygiene-sensitive clothing
Return Authorization
All returns must be approved via:
florashopuk@outlook.com
Unauthorized returns may not be accepted.
Return Shipping
- Customer responsible unless item is defective
- Shipping costs are non-refundable
- Trackable shipping strongly recommended
Refund Processing
- Refunds issued within 3–5 business days after inspection
- Refunded to original payment method
- Processing time may vary by bank (5–10 business days)
Exchanges
Exchanges are not guaranteed; customers may reorder after completing a return.
Chargebacks & Abuse Prevention
- Customers must contact support before initiating disputes
- Fraudulent or unjustified chargebacks will be contested
- Repeated abuse may result in account restrictions or refusal of future orders